Customer Support B2B with Advanced Level of French

Profiles Atención al Cliente y Soporte Técnico

De duración indefinida

Full-time

From 21.000 €

  • Immediate incorporation

Our client is a multinational web fleeting and vehicle tracking management company based in Barcelona.

• You will provide product information and effective technical and administration support through multiple channels (phone and email).
• You will provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior.
• You will proactively manage customer expectations.
• You will constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities.
• You will liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

• You already have a successful experience in a similar role.
• You have impeccable written and verbal communication skills in French and fluent in English (written and spoken)
• You have good interpersonal and customer service skills.
• You are eager to learn new products and technologies and utilize your knowledge in a practical way.
• You are able to follow standard processes and practices within set service levels.
• You are a team player.

• Competitive salary.

• Multinational Dynamic Environment.

• Hybrid working week.

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