Profiles Ciberseguridad
De duración indefinida
Full-time
Competitive salary
European independent provider of IT infrastructure services. Their mission is to help customers maximise the value of IT by advising on IT strategy, deploying and integrating appropriate Technologies.
As a First Line Analyst, you will be part of a multilingual helpdesk team, supporting users across Europe and collaborating with other IT support teams. Your goal will be to resolve technical issues efficiently and ensure a high level of customer satisfaction.
Main Responsibilities:
-Respond to IT support queries via phone, email, and ticketing tools.
-Resolve IT issues related to hardware, software, and network access.
-Log and document all calls and actions accurately in the ticketing system.
-Escalate complex problems to the appropriate second-line or specialist teams.
-Maintain and improve customer satisfaction and service quality levels.
-Communicate effectively with team members and other departments.
You are the candidate we are looking for if you:
- You have perfect knowledge of Dutch and German
- You have previous experience with or interest in IT would be a plus (training will be provided)
- You have experience in customer service is a plus
- You have high communicative skills
- You are a Team player
- You are motivated to learn
- You are a Customer oriented person
What We Offer:
-Hybrid work model: 80% remote (only 4 days per month on-site).
-Full-time permanent contract: 39 hours per week.
-Ticket Restaurant: €1,100/year (from day 1).
-Private health insurance: after 6 months.
-Career development and leadership opportunities.
-Free online language classes (German, French, Spanish, and English).
-Access to VIP District: discounts on gyms, restaurants, car wash, etc.
