Premium Support Product Owner

The Premium Support Product Owner is responsible of all lifecycle phases of the Product: vision, roadmap prioritization, oversees delivery testing until validation and release. The Product encompasses both a front (web logged in experience journey) and back end experience (CRM) with dedicated Premium Support Features for Customers under Support Contract.

- Vision Planning – work with internal customers to analyze the needs and align product roadmap to strategic coals
- Stakeholder management – Listening, probing and interpreting needs of various stakeholders is essential. Not only will you be communicating requirements with all stakeholders (Technology, Business, Process and other Product leaders), but also provide the technical rationale and business value behind your recommendations
- Leads the Design and collaborates with the development team to ensure good delivery
- Ensures the delivery of Backlog items as well as constant evolution of existing product features and/or future enhancements
- Drives the design and plans the implementation
- Develops and maintains an appropriate prioritized backlog of user stories for implementation: Delivers detailed specifications for the product features so they are clearly understood by the development teams
- Collaborates closely with the technical delivery team during the Build Phase by scheduling and animating regular due Build Reviews, regular standups
- Contributes to the User Acceptance Test Sessions by securing that all identified gaps and bugs are addressed
- Works closely with the Experience Leaders, the Process Team and the Process Advocates during the Functional Analysis Phase to ensure all Use Cases are well captured and included in the final Design details
- Collaborates closely with key digital stakeholders to ensure strong alignment for both the front back end experience
- Collaborates with the QA Team to ensure Regression Testing activities are duly executed; ensures that new developed functionalities are included in the non-Regression test Package for future Releases
- Collaborates closely with the Training Adoption Specialist and the Network of Excellence Community Manager to ensure due Release communication content
- Drives the regular Functional Analysis of new Ideas/Business Requirements under review and collaborates with the Platform Owner to understand technical compliance, feasibility, and scalability
- Works closely with the Customer Support Architect to ensure overall design of new Enhancements/Functionalities fits with the overall Landscape
- Follows the Vendors Product Roadmap in order to identify value add enhancements/ new features
- Collaborates closely with the web domain Product Owners but also the CRM Platform Architects; driving resolution of any feature gaps, follows up on Tickets status, ensures non regression impacts from regular web releases or CRM Vendor Releases

- Education: Masters’ Degree in IT, Project Management or International Business
- Work experience in IT: 3 to 10 years
- Experience in Salesforce – Service Cloud Web Applications
- Demonstrated experience implementing and executing Agile principles with strong digital skills
- Experience and deep understanding of user experience best practices
- We highly value an individual who enjoys getting hands-on on topic is customer focused, has a good energy level strong motivation to get things done
- Demonstrated experience in establishing roadmaps based on prioritization of opportunities and deep understanding of customer needs
- Excellent problem determination and problem-solving skills; rigorous and detail-priented
- Good written and verbal communication skills
- Comfortable in working in an international environment

• Permanent contract with the company
• Competitive salary according to experience
• Training plan and access to our training platform where you can develop your professional and personal skills
• Work-life balance, flextime
• Flexible compensation plan: restaurant tickets, health and life insurance
• Career path opportunities within a multinational company
• And more benefits per site!