Profiles Gerencia
De duración indefinida
Completa
Competitive salary
The client company is committed to providing World Class Service to clients by hiring, developing and retaining qualified service professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates.
The Implementation Program Manager is fully responsible for the end-to-end delivery of multi-country payroll`s software implementation projects. He/She acts as client single point of contact working closely, largest and most complex global clients and In-Country Partners to project manage the successful delivery of the entire contractual client country scope.
Role objectives:
-To stand as the company single point of contact facing the Client for the implementation program for global clients with large and complex scope including multi-product offering (payroll, time, integration).
-To manage the coordination of the protocol with Partners in triggering, tracking progress, mitigating risks, and closing the local implementation projects and the service delivery either with the company ountries or with external Payroll providers.
-To manage efficient global implementation of he company across the Client organization.
-Monitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase.
To solve potential issues that may prevent the satisfactory and timely completion of the global implementation.
-To ensure a proper transition from implementation to service with the assigned Client Services representative.
To participate into business improvement projects, support pre- engagement meetings with client and prospect clients.
Responsibilities:
-To develop, produce and manage a master implementation schedule/program and project plans to ensure timely achievements of all deliverables.
-To keep up-to-date progress on the project portfolio on the corporate tools
-To organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed.
Reporting to client and internal stakeholders. (Possibly Global Program Directors).
-To coordinate and act as an escalation point for all involved parties during the length of the implementation.
-Collaborate closely with the Implementation Consultant and the ICP to meet project deliveries.
-To lead cross functional project teams which include implementation team members (Regional Project Managers, Implementation Consultants), technical resources and partners.
-To survey each country after the "go live" payroll for feedback, evaluate the status of the payroll, check Client satisfaction and develop an action plan to resolve any residual issues.
-To act from time to time as a sales support agent to advise on the fit of the company solution to client needs at the selling process stage.
Qualifications:
Experience/Skills:
5-10 years’ experience in implementing in global payroll or HR projects or similar.
Proven experience in Program management, Project Management
Perfect communications skills in Client facing context
Ability and enthusiasm in animating virtual meetings involving international parties
Ability to work on complex environments and governances
International culture and ability to work in a multinational environment
Must be able to understand HR/Payroll processes and high-level concepts
Proficient in at least English. Additional languages are pluses
Education:
University degree or comparable education
Payroll (and HR) related training are an advantage
Project management certifications are an advantage
Benefits
Health insurance
Life insurance
Flexible compensation
Refund off up to 180 euros per year on contact lenses or glasses
22 vacation days + 3 personal days.
Hybrid work model: 3 days office, 2 days home office work
