Workfore planner

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Profiles Administración y Finanzas

Long-term contract


Salario competitivo

  • Immediate incorporation

We serve customers around the world with more than 50,000 employees in 29 countries across Europe, the Middle East, Africa, the Americas and Asia, in 36 languages.

We support your customers at any time, on any device and in the way they expect from their brands.

We speak their language wherever they are and whatever their culture. We do this through consulting, contact centres and direct customer interaction, always taking into account all aspects of the customer experience.

Mission: We create amazing experiences that people value and are proud of. By combining talent, data and technology we deliver real impact for our customers.

Vision: Our vision is to be our clients' long-term trusted partner for their end-customer relationships in an ever-changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our customers and allows us to thrive as one team.

History: Majorel was born in January 2019 when Bertelsmann and Saham joined hands to create the leading customer service company with revenues of €1.2 billion.
Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing.
We share the same values and leverage our experience, knowledge and resources to provide our clients with the most efficient, effective and smooth outsourcing experience.

As a workforce planner, you will be part of the people management department and will have the following main responsibilities:

- You will generate IT tools for the management of timetables, holidays, pay periods, etc.
- You will draw up the agents' timetables and the distribution of their working day.
- You will establish breaks, leave, public holidays and holidays.
- You will manage and control requests for holidays, compensation, change of working hours, extension/reduction of working hours, leave, etc.
- You will provide the information on holidays and bank of hours worked and pending for the agents and management for the calculation of the final balance. - You will request the hiring of new agents, extension, reduction of working hours or termination of contract in order to adapt the resources to the needs raised.
- You will carry out the study of the forecast volume of calls per client.
- You will calculate the needs of the agents according to the aforementioned forecast.
- Process the employer's personal, customer and business specific data in accordance with Personal Data Protection, the Employer Contract, the NDA, Data Protection and IT and other guidelines provided by the employer.
- You will protect all client and company personal information and maintain the confidentiality of data that has come to your attention in the course of your duties.

You are the person we are looking for if:

- you have a Advanced level of english (spanish will be a plus)
- you are a professional and method competence (Problem solving)
- you are willingness to learn / Flexibility.

- You will join a competitive salary conditions
- Stable multinational company with long term local growth
- Modern work environment at an attractive location with excellent public transport connections.
-An international environment employing people from different nationalities and cultures.

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