Telemetry Support Analyst with a Fluent Level of German

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Profiles Ingeniería

De duración indefinida


Competitive salary

  • Immediate incorporation

Founded in 1940, it is widely renowned for its innovative culture, operational excellence and commitment to environmental safety and protection. It has annual sales of 10 billion dollars, operates in some thirty countries around the world and has 20,000 employees.

The company has opened a pan-European Shared Service Centre based in Barcelona. Apart from the financial transaction functions, this centre also houses all of European accounting and administrative functions.

As a Telemetry Support Analyst:

- You will ensure all the requests for installations (new installs/replacements) are dealt with and planned in accordance with the team availability.
- You will deal with any urgent or last-minute requests.
- You will ensure the EU LB telemetry installations are done accurately in collaboration with the technicians (EU Level).
- You will deal with all incoming emails in the team mailboxes in a timely manner.
- You will run daily reports to pick up on possible telemetry faults and ensure a fault is created for every faulty telemetry and assigned to the correct team.
- You will maintain and update the fault log with the feedback received from the different faults.
- You will organize telemetry training for new employees (Customer Service / Scheduling).

You are the person we are looking for if:

- You own a technical degree/bachelor higher diploma (Spain: FP2).
- You have some experience in providing real time technical support for hardware and software.
- You have a fluent level of German and English. If you have a fluent level of French or Spanish, it will be a plus.
- You have some experience as a Telemetry Support Analyst - It would be a plus.
- You have good understanding of Logistics Distribution Supply Chain and onsite equipment and process.
- You are able to provide solutions, you know how to solve technical problems and provide technical solutions for technicians.
- You have strong problem-solving skills, data analysis and manipulation skills.
- You are able to work in a structured and methodic way.
- You have a high attention to detail.
- IT Skills: You know how to use the MS Office. SQL, Access. If you know how to use Sharepoint, it would be a plus.
- You have excellent communication skills.

What do we offer?

At our client, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

- You will receive a competitive salary.
- You will be able to work hybrid (3x from home - 2x from the office).
- You will work in a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- You will work in an environment where work-life balance is really important.

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