Customer Service Representative with native level of German


You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Profiles Atención al Cliente y Soporte Técnico

Old Vacancy

Full-time

Salario competitivo

  • Immediate incorporation

Our client is a global leader retail company specialized in motocross and mountain biking gear and everything they make is developed with the rider in mind.

We are looking for creative, self-driven, dynamic and experienced people with high communicative skills, to join their team in El Prat de Llobregat (Barcelona).
Being a motocross, BMX, or mountain bike enthusiast is a plus.

- You will deal with customers and sales queries quickly and effectively.
- You will manage incidents via phone and email maintaining profitable customer relationships
- You will track and follow up orders, liaising with the warehouse and shipping companies
- You will ensure smooth workflow for any operational order step (refusals, returns, damages, etc.)
- You will be willing to go the extra mile to exceed customers' expectation
-You will be proactive in sharing ideas to improve efficiency and customer satisfaction.
- You will be an active team member, open to multi-tasking, always ready to support and contribute to the evolution of a fast-growing department.

You are the person we are looking for if:

- You speak GERMAN as a native language (Level C1 Minimum.)
- You speak fluently in English (Level B2 - C1 Minimum.)
- You have a third language (Spanish, French or Italian is a plus).
- You have previous experience in the Customer Service Sector (Mandatory).
- You have excellent organizational skills with the ability to handle multiple tasks simultaneously.
- You have advanced knowledge of MS office (Excel).
- You have experience on Zendesk platform.
- You have experience on back-office Operations system: SAP and Salesforce Cloud Commerce (Demandware) is a real plus.

What is offered

- Competitive salary.
- Hybrid schedule 2 days from home 3 in the office.
- Contract full time from Monday to Friday from 9 - 18h (1h for lunch).
- Training.
- Inmediate incorporation.
- Ticket Restaurant for workers who go to the office.

Similar vacancies