Team Leader with a Native Level of Italian

Profiles Atención al Cliente y Soporte Técnico

De duración indefinida


From 25.000 €

  • Immediate incorporation

The company is specialised in digital transactions security. They provide video identification, back office and fraud detection services to companies around the world.

In your day-to-day:

• You will reach the requested average calls per agent in your team
• You will accomplish the requested % quality for each of the team members
• You will increase the team's performance
• You will avoid absenteeism % over the proposed objective
• You will control and manage the team's shifts, rotation, and holidays
• You will train new team members
• You will speed up new agents ramp up to the proposed target
• You will do administrative tasks/Reporting/Data Analysis
• You will audit agent's calls to meet the quality and process assurance
• You will help training new hires / re-train and update existing agents

You're the person we're looking for if:

• You have a native level of Italian
• You have an intermediate level of English (B2)
• You are a communicative person with good organizational skills
• You are a good learner and teacher
• You are someone flexible and you are able to adapt to different situations
• You have a demonstrable knowledge of Word and Excel
• You live in Madrid

We're offering:

- You'll get a permanent contract with 2 weeks of training
- You'll be able to work from home (after the training)
- You'll have up to 23 holidays/year
- You'll have many career development opportunities
- You'll work with a multicultural team

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Any questions?
Go for it!