Endpoint engineer

What do you get to do in this position?
• You will provide L3 support for EndPoint Management (ME-CM Intune) and related
• Assist with the improvement of the solution environment and functional processes for our customers. Automate Operational processes where feasible.
• Manage the L3 support incidents related with EndPoint, being part of a global Team for EndPoint and Mobility L3 support
• Supports the windows infrastructure including: All versions of Microsoft OS (except for the server part) and all versions of Office 365.
• Work closely with our service providers
• Work closely with the respective service line Architects
• Consistently apply “lessons learned”, model personal accountability teamwork.
• Participate in proactive support management, analyze problems, provide solutions to meet customer needs.
• Engage with global architectural team and global operations to ensure a streamlined customer experience.
• Document operational processes and ensure those are properly disseminated thru L1 and L2
• Ensure all support levels are properly trained and knowledgeable on your area of responsibility
• Contribute share knowledge thru communities, documentation, and communication channels.
• Execute assigned project work related to the EndPoint and Mobility support area

This job might be for you if:
• Over 4 to 5 years of experience in similar position
• A bachelor's degree from an accredited college or university.
• Self-starter, able to work independently and as part of a team
• Superior knowledge and experience of administering System Center Configuration Manager, Microsoft EndPoint Manager, AD, Group Policies, Intune
• Superior knowledge and experience on PowerShell Scripting
• Capable knowledge on MS Office 365 (all versions)
• Capable knowledge of desktop environments including Microsoft Windows 10 (W7, W8.1, XP) Operating Systems, hardware, mobility, connectivity, etc.
• Experience and knowledge of patching and software distribution processes
• Understanding of Network Topologies, ZScaler, VPN’s Proxies desirable.
• Ability to diagnose and resolve advanced problems for PC related software and hardware issues
• Ability to closely work with partners and vendors
• Ability to manage multiple activities and changing priorities
• Ability to work in a matrix reporting environment
• Excellent communication, documentation, and customer service skills
• Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution, ability to diagnose and resolve advanced problems for PC related software and hardware issues
• Current with emerging desktop technologies
• Possess a passion for continuous learning, strong problem-solving skills, critical thinking, and good judgement
• Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
• Fluent English mandatory, other languages a bonus.
• Experience of large Enterprise environments.
• Current with emerging desktop technologies
• Strong attention to detail and deadline oriented
• Experience in a global role desirable

What do we offer?

- Permanent contract
- Restaurant vouchers, mobility, medical insurance and life insurance.
- Training provided by the company
- Possibility of growth in the company
- Hybrid telecommuting model
- Flexible schedule
- Intensive workday on Fridays