Collections Specialist with Native Level of Dutch


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  • Incorporación inmediata

The company is an industrial and medical gas and equipment suppliers.

Founded in 1940, it is widely renowned for its innovative culture, operational excellence and commitment to environmental safety and protection. It has annual sales of 10 billion dollars, operates in some thirty countries around the world and has 20,000 employees.

The company has opened a pan-European Shared Service Centre based in Barcelona. Apart from the financial transaction functions, this centre also houses all of European accounting and administrative functions

As a Collector your main responsibilities will be:

-To minimize Business investment in receivables
-Minimize interest losses on outstanding amounts
-To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines
-To balance the potential profit with potential risk in granting and collecting credit to our customers
-Ensure timely collections of outstanding balances from customers according to the company’ credit collections escalation policy
-Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
-Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation
-Support and be backup for other collector’s associates
-Liaise with the credit collections team lead about all credit issues
-Keep accurate and up to date logs of individual customer information

We are looking for a person with the following qualifications, experience and skills:

Experience required:
-Handling high levels of incoming calls activity, preferably in the area of Credit Collections
-Negotiation with customers and a number of internal stakeholders, dealing with collections, dispute management, account reconciliations, charges/payments

Languages: Native level of Dutch and excellent English

Personal skills:
-Capacity of fluent interpersonal negotiation both with external and internal customers
-Tenacity, ambition and sense of ownership and responsibility
-Ability to work under pressure and on own initiative and collectively as a team
-Self-motivation and focus on objectives and results
-Excellent interpersonal, communicative and influencing skills, verbally and written

-Competitive salary package

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