Customer Care Advisor with native level of German, Dutch, Danish or Norwegian

Perfiles Atención al Cliente y Soporte Técnico

De duración indefinida

Full-time

Desde 35.000 €

  • Incorporación inmediata

For one of our clients based in Madrid, we are looking for a Customer Care Advisor with native level of German, Dutch, Danish or Norwegian and high-level of English.
The success of the company is built on the innovation medical solutions that improve the health of patients around the world. They collaborate with healthcare professionals to develop a portfolio of innovation that improve and help people live longer and healthier lives.

As a Member of the Multilingual Customer Care Advisor during your day-to-day:
- You will provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
- You will analyze and assess product operation and make recommendations for remote management.
- You will educate, support and train customers through phone consultation and written correspondence.
- You will document and evaluate customer inquiries, comments and concerns.
- You will achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.
- You will create relevant training document.

You are the person we are looking for if:

- You have a native level of German, Dutch, Danish or Norwegian; any other relevant language is a plus.
- You have high level of English.
- You are well organized, with good problem-solving skills and you are proactive person.
- You have excellent listening and communication skills.
- Knowledge of mobile device is a plus.
- Previous experience in customer care or client-facing role is a plus.

- Permanent contract.
- Fast growing and international environment.
- Competitive salary based on experience.
- Attractive package of benefits.
- Possibility of working from home 2 days per week after the first year.

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