Team Leader with a Native level of Greek

Things you will do in a daily basis:

• You will reach the requested average calls per agent in his/her team, global
• You will accomplish the requested % quality for each of the team members
• You will increase his/her team performance
• You will avoid absenteeism % over the proposed objective
• You will control and manage their team´s shifts, rotation, and holidays
• You will train new team members
• You will speed up new agents ramp up to the proposed target
• You will do administrative tasks/Reporting/Data Analysis
• You will audit agent´s calls to meet the quality and process assurance
• You will help training new hires / re-train and update existing agents

You are the perfect match if :

• You have a native level of Greek and you can also speak English (B2 level MINIMUM).
• You can speak Spanish is a plus but not mandatory.
• You are comfortable in front of a camera.
• You are a communicative person and you know how to show empathy with people.
• You have good organizational skills.
• You are a good learner and teacher.
• You are someone flexible and you are able to adapt to different situations.
• You have a demonstrable knowledge of Word and Excel.
• You have passion for the world of new technologies.
• You have the ability to integrate into work teams.

What will you get ?

- Permanent contract with 2 weeks training
- Schedule : Monday to Friday.
- Working hours : 9 am to 6 pm normally (You might have to support eventually some weekends).
- Hybrid mode : 4 days / week you will be working from home.
- Holidays up to 23 days.
- Salary : 24K / year + Bonus
- Starting date : End of February.
- Laptop + professional camera.