Perfiles Atención al Cliente y Soporte Técnico
Fixed-term contract
Full-time
Competitive salary
You will be working for a multinational engineering company that is the leader of the market in the production and distribution of gases in the following sectors: industrial, food, and medical.
Your day-a-day:
- You'll provide assistance via email/chat from customer simple and complex queries that impact the performance of the business;
- In addition you will guide the customers through the webshop
- In this role, you'll ensuring that the data received from the customer is accurately and timely maintained
- Transfer queries to the corresponding department is part of your role
-Record in the computer system orders, complaints, or queries, directing, if necessary, the request to the corresponding area;
-Give support to both internal and external customers;
-Performing complementary administrative tasks;
Requirements:
- You are able to communicate efficiently by phone and email with customers daily
- Dutch native and basic English is mandatory in this role
- Pro-active, focused on responding promptly to actions
- SAP and Office Tools Basic Knowledge is preferred
- Moreover you are able to work in a results oriented team
- Competitive Salary + Benefits;
- A remote work model if you live in Portugal and hybrid mode if you live in Porto (7-16h monday to friday)
- Offices that adapt to your needs, with collaborative spaces (if you want to do an hybrid system);
- Multinational and dynamic environment;
