Automotive Remote Repair Specialist with Nordics

Perfiles Atención al Cliente y Soporte Técnico

Long-term contract


Competitive salary

  • Incorporación inmediata

Our client is a leading multinational company delivering customer experience, mobility and monitoring solutions.

In your day-to-day:

- You will analyze technical problems with vehicles (cars or light goods vehicles)
- You will provide 1st level technical support to customers by phone and email
- You will track any incidents in their internal management system, and escalate the process if needed
- You will collaborate with other internal departments
- You will keep the internal management system updated to ensure an appropriate work flow
- You will provide input for FAQ and the client's knowledge database

You're the person we're looking for if:

- You have completed vocational education as a master mechanic, automotive mechanics, technician (mechanics or electronics), automotive service technician or similar
- You have at least 1 year of experience in workshops with cars, ideally
- You have a fluent level in a Nordic language (Swedish or Norwegian or Finnish or Danish) - mandatory
- You have at least a B2 level of English
- You're a team player
- You're highly customer-focused and solutions-oriented
- You have a general knowledge of MS Office Suite
- You have methodical troubleshooting skills
- You have professional experience in a customer facing position (this is a plus)

We're offering:

- You'll get a Competitive salary
- You'll work Remotely (within Portugal)
- You'll get a Language bonus
- You'll get Health Insurance
- You'll get a Meal allowance
- You'll get Flexible working hours
- You'll work only from Monday - Friday
- You'll have Career development opportunities
- You'll get paid Training

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