Our client is a global leader within the chemical sector.
As a Collections Specialist you will be working in the collections division and reporting to the collections manager.
You will be responsible for:
The core function of this role provides a wide range Collection and Sales Support services to assigned countries. The Collections Specialistis responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, to support in disputes resolution and to reduce accounts receivable delinquency.
- Minimize bad debt risk, maximize accounts receivable collections
- Reviewing open accounts for collection efforts
- Conduct collection calls to collect Accounts Receivables
- Mail correspondence to customers to encourage payment of overdue receivables
- Negotiate customer disputes to resolution and documents root cause
- Develop relationships with internal/external customers
- Maintain accurate collection files
- Identify issues attributing to account delinquency and discuss them with the Credit Manager
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
- Participate in process improvement projects, and support other management directives as prescribed
We are looking for a person with the following qualifications, experience and skills:
- Have a native level of German.
- Have excellent English or Spanish.
- Demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base.
- Accounts Receivable knowledge/experience is a plus.
- Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Cheques.
- Effective business writing and professional communication skills.
- Strong communication, problem solving and analytical skills.
- Detail oriented.
- Assertive and able to negotiate with business sales reps and interface with senior management.
- Permanent contract
- Competitive salary
- Working hours: 8-17.15