Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is an industrial USA company present worldwide. This is providing highly technological solutions of air filtering.
As a Customer Service Representative your key responsibilities will be:
- You will handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.
- You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies
- You will perform Inbound and outbound communication with our customers/suppliers and within the organisation
- You will provide necessary shipping and quality documentation to facilitate shipments and collections of the goods
- You will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities
- You will escalate customer complaints across several communication channels
You are the person we are looking for if:
- You have higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experience
- You have a Native level of French and an Advanced level of English
- You have at least 1 or 2 years of experience in administration, customer service or logistics
- You have working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is a plus.
What we offer:
- Be part of a leading organization with +100 years of experience and over 14.000 employees
- International work environment and internal growth opportunities
- Competitive salary and a permanent contract
- Monthly activities organized by our employees
- A permanent full-time job of 40 hours per week
- WFH policy to be applied; after 2 months of training
- Schedule: 8 – 17h (1h flexibility), from Monday to Friday and 3 days of telework per week (after the initial training at the office for 2 months)
- Training
- Shuttle bus from Plaza España (BCN) to our office (Terrassa)
-Social benefits after one year seniority (health, dental and life insurance) on the top of your salary
-Great workspace with a nice rooftop to enjoy during your breaks
