Customer Service Representative with Native Level of German

The successful candidate for this position will need excellent communication and problem-solving skills, attention to details, ability to multi-task, flexibility and be a team player.

As a Customer Service Representative your key responsibilities will be:

- You will handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.

- You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies

- You will perform Inbound and outbound communication with our customers/suppliers and within the organisation

- You will provide necessary shipping and quality documentation to facilitate shipments and collections of the goods

- You will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities

- You will escalate customer complaints across several communication channels

You are the person we are looking for if:

- You have higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experience

- You have a Native level of German and an Advanced level of English

- You have at least 1 or 2 years’ experience in administration/customer service/logistics

- You have working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset

What we offer:

- A permanent full-time job of 40 hours per week
- WFH policy to be applied; after 2 months of trial period
- Schedule: 8 – 17h (1h flexibility), from Monday to Friday
- Training and internal growth opportunities
- Shuttle from Pl. España to the organisation every day at 7:45am