Governance Business Architect

¿Dónde trabajarás?

The global IT services provider of one of the world’s leading insurance companies. It offers IT solutions that drive the digitalization of the company. 

They oversee the entire spectrum of digitalization from one of the largest IT infrastructure projects in the industry.

¿Qué harás?

Your key responsibilities:
– Utilizes voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting.
– Creates product requirements based on input from the products and governance squads.
– Supports the vendor in understanding defined requirements.
– Verifies system and product specifications.
– Translates business requirements into technical system specifications.
– Maps and documents dependencies and influences of new system requirements.
– Maintains structured system-specific documentation.
– Works with product owners and development teams to ensure implemented functionality meets guidelines and supports the entire development lifecycle.
– Defines the ultimate vision for proof-of-concept and solution technical architecture, develops application designs consistent with SOA principles, and identifies relevant modules and services for future solution architecture.
– Makes low-level design decisions, identifies potential evolution paths, and communicates impacts of architectural decisions to stakeholders.

¿A quién buscamos?

You are the person we are looking for if:
– Between 5 to 10 years of work experience in Call Center environments.
– Experience in working with Call Center technology in Cloud environments.
– More than 3 years’ experience in contact centre systems analysis, in designing contact centre services, processes and environments.
– Understand Contact Centre ECO systems dependencies for example with PCI requirements, CRM tools or Reporting Applications, Workforce Management, Call Recording etc.
– Computer Science Degree or Technical Certification in Telecommunication or similar field.

¿Qué ofrecemos?

– Hybrid work model (25 days per year working from abroad).
– Benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
– Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career.

¿Necesitas + info?

Tania Koshkina (+34) 93 231 00 00 [email protected]

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