IT Delivery Specialist

¿Dónde trabajarás?

It’s a leading global industrial gases and engineering company located in Portugal.

¿Qué harás?

As a IT Delivery Specialist:

– You will take ownership of implementing and adhering to our Delivery Services vision, which includes ITSM processes, tools, KPIs, and other guiding principles and standards.

– Furthermore you will assess service needs and collaborate with other teams to support the implementation of service improvements.

– Maintaining regular and effective communication with all stakeholders, including service providers and recipients, will be one of your main responsibilities.

– You will develop change management strategies, facilitate communication, and lead a strategic plan for IT Service Delivery.

– You will be responsible for major service and process improvement projects, including outsourcing, insourcing and service provider strategy initiatives.

– In addition you will monitor and review Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs), and you will base performance evaluations on these agreements.

– You will actively participate in the digitalization and task automation processes, contributing to the company’s evolution towards digital transformation.

¿A quién buscamos?

What makes you great:

– As an ideal candidate you posses a Bachelor’s degree in Computer Science, Information Technology or a related field and at least +5 years of experience in IT Delivery.
– You must have a genuine passion for IT and the ambition to drive positive change.
– You should be a self-motivated and well-organized professional that can work autonomously.
– Relevant experience in IT Services encompassing SLAs, Escalation Management, etc. is a prerequisite to being considered.
– We’re looking for someone who has strong communication skills and the ability to cooperate effectively with others in a virtual team setting.
– An international backdrop demands fluency in English as well as familiarity with this type of work environment.
– A basic knowledge of IT service management and incident handling tools, as well as asset repositories, is required for this position.
– You should have ITIL V3 or ITIL V4 certification.
– In case you have project management certification, that will be an added bonus to your candidature.
– You should be prepared to travel as required.
– Are you ready to face new challenges and actively contribute to the success of the company’s digital transformation project.
– You are able to collect, interpret and use data effectively, driving digital transformation

¿Qué ofrecemos?

What we offer you:

– Permanent contract.
– Competitive salary + Bonus.
– Career path planning.
– Full-time Monday to Friday with flexible hours.
– Health Insurance.
– Meal allowance.
– International environment.

¿Necesitas + info?

Contact information for futher details about the position: [email protected]

Vacantes similares

Manuel PL

9 Abril 2024

Muy buena experiencia. Proceso muy rápido y eficiente.

Ruben Moreno

8 Abril 2024

Ha sido una experiencia increíble. María Fernanda se ha comunicado conmigo y me ha presentado una oportunidad laboral realmente emocionante, que desconocía por completo. Ha estado a mi lado durante todo el proceso, ofreciendo orientación y consejos valiosos que fueron clave para asegurar el puesto. Estoy realmente impresionado con su profesionalismo y compromiso. Sin duda, lo recomiendo ampliamente.

Oscar Ortiz sanchez

5 Abril 2024

Excelente

Ricardo Rinkel

4 Abril 2024

Ruben was amazing find a job for me in short time period so i can provide my Kids thankfull 6 stars

Carina Rodrigues

3 Abril 2024

I had the pleasure of working with the recruiter named Ruben throughout my job search process, and I cannot speak highly enough of his professionalism and dedication. From the initial contact to securing the job offer, Ruben provided exceptional support every step of the way. His communication skills were outstanding, keeping me informed and updated throughout the entire process. He was always available to answer any questions or address any concerns I had, making the entire experience smooth and stress-free. Thanks to Ruben's efforts, I am now thrilled to be embarking on a new journey in my career. I highly recommend him to anyone seeking employment opportunities!

Joel Prins Maza

Trabajadores excelentes! Trato familiar y cordial desde el momento de contacto hasta después de terminar el proceso. He conseguido empleo dos veces con ellos y volveré a contactar cuando lo necesite sin duda!

Anna Renedo

2 Abril 2024

Top company for hiring people. I had the opportunity of working with Ruben he was the first contact to the Company. He’s one of the most committed and experienced hiring persons I ever met in my 27 years of career. They follow you up during the whole process until you get the contract. Everything was super smooth with the help of Ruben. Thank you very much. Services of Talent Search People are extremely recommended!!!

Juan Otero

Me contactó Rubén Martínez para una posición y estaba en un momento de cambio y debo decir que es un recruiter excepcional. Su approach fue increíble, su cercanía y su empatía son de otro planeta. Recibo habitualmente ofertas y contactos de recruiters con lo que tengo cierta experiencia el tratar con ellos; pero él fue simplemente espectacular. Después de varios años en una empresa el ha sido el único capaz de crear un impacto y darme la fuerza para empezar un nuevo proyecto. Se necesita a veces valentía para cambiar de trabajo y dar el salto , pero el vio mi necesidad de cambiar , entendió mejor que nadie en que momento me encontraba y apostó por mi. Luego su gestión en el proceso ha sido inmaculada, diligente en todo momento y siempre con un tacto exquisito y prudente. Ha sido un placer conocerte Rubén, y de nuevo, mil gracias por todo. Ahora en breve empiezo un nuevo proyecto con mucha ilusión y sé que todo irá muy bien. Muchas gracias.