Customer Service Representative with native level of english

As a Customer Service Representative your key responsibilities will be:

• You will management of all types of Sales Orders, including facilitation of product availability, alternative finding, initiating and/or multi-tint productions, etc.
• You will handling returns orders and issuing credit notes
• You will provide basic technical and product related support for the customers within the daily order handling process.
• You will act as ambassador of e-commerce platforms similar digital ordering tools in order to provide support and an excellent onboarding process.
• You will handling Customers complaints.
• You will focusing on compliance in all transactions.
• You will provide customer care related information to the internal external auditors, as per the requests.
• You will communication with other offices around the world as required for order placement supply.

You are the person we are looking for if:

• You have experience in customer service in international environments.
• You have experience in standard operating procedures, SLAs and KPIs
• Understanding the life cycle of a PO placement, from start to finish.
• You are proficient in ERP-systems (Microsoft preferred).
• You have experience with CRM systems.
• You have knowledge of the paint sector would be valuable but not required.
• You are able to communicate in a clear and consistent way – both verbally and in writing in English and Spanish
• You speak Portuguese (it's a plus)

It will be an asset:

• You are able to work in a lively customer care environment, maintaining a high level of productivity.
• You are self-motivated, and able to follow best practices in sales processes.
• You have a customer orientation and a focus on collaboration.
• You have ability to plan organize prioritize.
• You are a great listener and communicator.
• You have ability to handle customer objections an earn trust.
• You are proactive and problem solver.

What is offered:

• Competitive salary + 7% variable.
• A permanent contract, full-time job of 40 hours per week.
• Hybrid work model (work from home 2 days per week).
• Training and internal growth opportunities.
• International working environment.