Profiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
You will join a well-established international company based in Hospitalet de Llobregat. For confidentiality reasons, the client’s name will not be disclosed during the initial stages of the process.
In your day-to-day, you will be responsible for:
- Managing the Order to Cash process for customers.
- Handling customer orders (entry, validation, and follow-up).
- Monitoring product availability and coordinating with Logistics.
- Managing administrative and logistical incidents, ensuring timely resolution.
- Overseeing invoicing processes and credit notes.
- Monitoring collections and ensuring compliance with payment terms.
- Ensuring service quality while building strong and long-lasting customer relationships.
You're the person we're looking for if you have:
- A university degree or vocational qualification.
- Some previous work experience (internship or first job), regardless of the field.
- Native or advanced level of German, and advanced English.
- Strong communication skills and customer-oriented mindset.
- Tech-savvy mindset and interest in AI and digital tools.
- Good analytical skills and attention to detail.
- A proactive attitude, eagerness to learn, and adaptability.
- Ability to work collaboratively in cross-functional environments.
- Permanent contract.
- Competitive salary, depending on experience.
- Hybrid model: 2 days remote / 3 days in the office.
- Flexible working hours (Mon-Thu flexible start, and short working day on Fridays).
- International environment with structured onboarding and training.
- Meal allowance.
- Gym access.
- Product discounts.
