Agent de Télévente Bilingue (Français / Néerlandaise (Flamand)) 100% Télétravail

Where will you work?

What will you do?

• As part of the Telesales department your main tasks will be the following:
• Make outbound calls to potential customers in the Belgian B2C market.
• Promote and sell the company's products/services by clearly communicating their value and benefits.
• Build rapport and trust with prospects to identify their needs and offer suitable solutions.
• Manage and follow up on leads provided by the company, ensuring timely and accurate communication.
• Achieve individual and team sales targets and KPIs.
• Accurately update customer information and call outcomes in the CRM system.
• Collaborate with colleagues and team leaders to continuously improve performance and customer approach.
• Provide an excellent customer experience with a friendly, professional, and proactive attitude.

Who we look for

• Native French and Flemish + Nice to have other European languages.
• At least 1 year of experience in Telesales/Telemarketing/Customer service environment.
• The agent should have a strong commercial profile, good knowledge of sales techniques and know how to deal with objections.
• The agent should also have strong customer service skills, to be used to working to targets and change in products. In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices.

What we offer

• Permanent contract with a 3-month trial period.
• 100% remote work if you live outside the Community of Madrid (excluding the islands), or hybrid model (approx. 8 office days/month) if you're based within the Community of Madrid after the training and onboarding period.
• Full-time schedule: Monday to Friday, from 9:00 AM to 6:00 PM (40 hours/week).
• Annual gross salary of €22 783
• Attractive and achievable performance-based incentives.
• Meal voucher.
• 33 days of paid leave per year (26 vacation days + 7 personal days).
• Telework equipment provided (laptop, headset, HDMI/USB adapter).
• Private health insurance fully covered by the company after one year of employment.
• Access to training sessions and wellbeing activities, both online (via Teams) and onsite.
• Free insurance policy for employees covering household appliances and mobile phones up to €1,200.
• Free Employee Assistance Program (counseling, social resources, mental health, financial advice, etc.).
• €130/month reimbursed in your paycheck (in arrears) for home office material if needed.
• Free coffee and fruit available in the office.

Need + info?