Customer Service Advisor (m/f/d)

In your day-to-day:

• You will assist B2B clients and solve queries via email, phone, fax or web-shop from existing customers on SAP.
• You will solve urgent requests from customers.
• Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices.
• You will ensure that deliveries rejected by the customer are properly processed.

You're the person we're looking for if:

• Previous experience in Customer Service (Front Office/ Order Entry /Back Office) - preferred.
• Native or C2 level of Dutch and at least a B1 level of English.
• SAP/ERP basic knowledge preferred.
• You're able to communicate efficiently by phone and email with clients.
• Least a High School Diploma.
• Proactive, data and goal-oriented and focus to answer our clients' needs.

We're offering:

• Competitive Salary.
• Health Insurance.
• Career Development Opportunities.
• Meal allowance.
• Nutritional and Psicological appointments.
• Remote work (if you live outside Porto) or hybrid work (if you live in Porto).