Customer Service Agent (Dutch Speaker)

In your day-to-day:

• You will assist B2B clients and solve queries
• You are responsible to receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAP
• Further you have to inform/provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situations
• Informing customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your job
• In addition to that you receive, respond and handle all complaints regarding the shipment
• You will solve urgent requests from customers by aligning with planning and transport teams
• Check incorrect customer request and invoice if required
• Further you check with Back office and credit teams for updating/including addresses, credit limits and products prices
• You will ensure that deliveries rejected by the customer are properly processed

You're the person we're looking for if:

• You have previous experience in Customer Service (Front Office/ Order Entry /Back Office) - preferred
• You have a native or C2 level of Dutch and at least a B1 level of English
• You have SAP/ERP basic knowledge preferred
• You're able to communicate efficiently by phone and email with clients
• You have at least a High School Diploma
• You are proactive, data and goal-oriented and focus to answer our clients' needs

We're offering:

• You'll have a Competitive Salary
• You'll have Health Insurance
• You'll get many Career Development Opportunities
• You'll get a Meal allowance
• Nutritional and Psicological appointments
• You'll get remote work (if you live outside Porto) or hybrid work (if you live in Porto)