Front Office Agent with a Native level of Dutch

During your day-to-day:

• You'll provide assistance via phone/email/chat and handle customer queries
• You will guide the customers through the webshop
• You'll ensure that the data received from the customer is accurately and timely maintained
• You'll transfer queries to the corresponding department
• You'll keep a record in the computer system (orders, complaints, or queries)
• You'll be performing complementary administrative tasks

You're the person we're looking for if:

• You're able to communicate efficiently by phone and email with customers
• You have a native level of Dutch and at least a B2 level of English B2
• You're proactive, customer-oriented, and focused on responding promptly to requests
• You have a basic knowledge of SAP and Office Tools (preferred)
• You're able to work in a results-oriented team and have good problem-solving skills

We're offering:

• You'll get a Competitive Salary
• You'll get Remote work (if you live outside of Porto) or Hybrid work (if you live within Porto)
• You'll have Health Insurance
• You'll have many Career Development Opportunities
• You'll work in a multinational and dynamic environment