German-Speaking Contact Center Specialist

In this role,  you will be responsible for:

• Provide customer support through inbound calls, email handling, and back-office activities, ensuring service levels and quality standards are consistently met.
• Accurately record customer inquiries, requests, complaints, and feedback in the CRM system, escalating cases to the appropriate department when required.
• Conduct outbound calls as defined by business needs, including follow-ups, customer care activities, and administrative contacts.
• Maintain data accuracy while ensuring compliance with data protection and confidentiality requirements.
• Perform complementary administrative tasks to support daily operations.
• Actively participate in digitalization and process automation initiatives, contributing to the company’s ongoing digital transformation journey.

We're looking for a quick learner with a passion for problem-solving, you are the perfect candidate if you have:

• Completed secondary education (high school diploma or equivalent).
• Minimum of 2 years of experience in customer service, contact center, or similar administrative support roles.
• Good computer skills, particularly with Microsoft Office (Word and Excel).
• Native or fluent German (spoken and written) is mandatory.
• Good level of English (spoken and written); additional languages are considered a plus.
• Strong communication skills with a clear customer-oriented mindset.
• Ability to manage challenging situations and resolve customer concerns professionally.
• Highly responsible, reliable, and adaptable.
• Motivated to take on new challenges and contribute to a dynamic and evolving environment.
• Comfortable working with data, interpreting information accurately, and leveraging insights to support digital transformation initiatives.
• Customer-focused approach with a commitment to service excellence.
• Strong organizational and multitasking abilities.
• Attention to detail and data quality.
• Team player with a proactive attitude.
• Openness to change, innovation, and continuous improvement.

• Contract with the company
• Atractive salary
• Possibilities for professional growth within the company
• Opportunity to join an expanding company
• Working hours from Monday to Friday
• Food allowance and health insurance