A global company specialized in customer service and technical support in more than 33 languages around the world with focus on building greater brand loyality through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
We are looking for a motivated and proactive person with a native level of Romanian and an intermediate level of English. You will be responsible for delivering a consistent level of exceptional customer service. You will be in touch with existing customers and will assist them with queries over the phone and through email, chat, and social media platforms. You will need to be flexible and available to work on a shift rotation basis in a multicultural and fun working environment.
Responsibilities:
-Full proficiency (verbal written) in Romanian
and Intermediate in English
-At least 6 months experience in a customer service environment will be considered an advantage
-Ability to represent our client’s brand and deliver outstanding customer service with clarity, passion and enthusiasm
-Patience, empathy, and the ability to work under pressure
-High-school or University degree
-Excellent computer literacy
- Romanian: Fluent
- English: Intermediate
- High School Diploma/GED
- Valid permit for work in EU
- International experience in a multicultural environment
- Trainings for each project
- Full Time contract + Possibilities to grow within the company
- Competitive remuneration
- Performance based Bonus
- Relocation assistance + 1week paid accomodation
- Initial flight refund
- Monthly transportation allowance
- Great office location
