Customer Project Manager

Key Responsibilities

- Lead and execute large scale customer projects either fully or manage a key aspect as part of a wider project team and can work effectively across multiple business units.
- Manage the project team throughout the lifecycle of the project (initiation, planning, execution, monitor and control, lessons learnt) including task planning, monitoring progress to plan in line with scope of works and deliverables until completion, following the Schendier Electric Customer Project processes and methodology.
- Identify and alert on execution risks. Be proactive in leading and resolving associated issues and effectively manage claims and variation orders
- Ensure effective communication with all internal and external stakeholders and within the project team and RSC Management
- Act as primary point of contact for the customer, and maintain project team interaction (correspondences, emails, calls, meetings) to ensure consistent execution and customer satisfaction
- Take full accountability over project profitability (cost, cash flow margin) including forecasting, engagements follow-up and re-forecasting, ensuring timely revenue recognition as per forecast
- Monitor and control project progress versus budget spending and strive for gross margin improvement
- Manage project contract ensuring fulfilment of Schneider Electric contractual obligations and application of its contractual rights
- Systematic review of deviations against specifications, or additional customer requests, following a formal Project Change Control process.
- Ensure full and effective reporting to management and timely surfacing of project events impacting project performance or compliance with governance or safety principles
- Responsible for the proper implementation of Schneider Electric safety standards all along project execution, and for all parties (Schneider and subcontractors)
- Conduct lessons learnt sessions with internal teams including, Tendering, Sales, Operations and within the project team

- Qualified to degree level in relevant discipline (Engineering and/or Software Business), but please note that candidates with equivalent level of experience will also be considered
- 5+ years’ experience in project management roles and a strong track record in Software Project management practices.
- Experience of software solution delivery within an electrical utility segment is essential
- Excellent organizational, communication, and interpersonal skills, including customer-facing
- Possessing Project Management Professional (PMP) Certification would be an advantage.
- Excellent analytical skills.
- Proven ability to solve problems creatively.
- Strong familiarity with project management software tools (MS Excel and MS Project), methodologies, and best practices.
- Proven ability to complete projects according to outlined scope, budget, and timeline.
- Basic Knowledge in Contract management is required
- Hold a strong working knowledge of electrical distribution and power quality concepts. Experience and knowledge of modern control systems in electrical automation applications (SCADA, RTUs, PLCs) is beneficial although not essential
- Knowledge on IT infrastructures and Cybersecurity is beneficial although not essential
- Travel domestically and internationally; 25% or less is typical with short periods of up to 35% for specific projects.
- Experience on project Implementation of Smart Metering Systems, customer oriented, multitasking, excellent verbal and writing communication skills.
- Fluent in English.

What they offer:

- Permanent contract with the company.
- Competitive salary according to experience.
- Training plan and access to our training platform where you can develop your professional and personal skills
- Work-life balance, flextime, etc.
- Flexible compensation plan: restaurant tickets, health, and life insurance, etc.
- Career path opportunities within a multinational company
- And more benefits per site!