Customer Service Agent with a Native Level of Dutch

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Perfiles Atención al Cliente y Soporte Técnico

Long-term contract


Competitive salary

  • Incorporación inmediata

Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona!

• Individual phone customer support of cardholders of different banks for the card products VISA and MasterCard, regarding the scope of services and the different product features.
• Maintaining quality, result, and service level standards.
• Providing information on account balances, turnover details, refusals of payment
transactions, processing of complaints and other issues related to the use of the credit card.
• Receipt and pre-check of requests for instalment payments, limit increases or product
replacements, including preparation of the decision by the relevant specialist department.
• Carrying out customer call-backs in the case of special events or on a case-by-case basis due
to incoming customer correspondence.

• Good understanding of numbers, interest in the processes of a financial service provider.
• Perfect knowledge of spoken and written Dutch and good knowledge of English.
• Good MS Office knowledge.
• High customer and service orientation.
• Independent action with high quality standards.

• Competitive salary with paid training
• Tax-free benefits including food, transport, insurance childcare
• Free Spanish language classes
• Easily accessible office in Barcelona (Poblenou area)
• A fun, friendly and people-focused work environment with an open atmosphere
• Growth opportunities

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