Our client is a Premium VOD Business based in Barcelona with European presence. The business focus is to be a mass market VOD service, based on having the widest selection of content and be present on as many Internet connected devices as possible. This company has a large presence in Spain and are growing in 12 other European Countries.
As customer service for UK market you will be in charge of:
- Provide customer support via email chat voice and other channels ensuring customer satisfaction.
- Give support for translations of website/apps.
- Capture and identify customer feedback on areas of improvement for our product.
- Business Continuity, Quality Check and Assurance tasks.
- Support other markets when necessary
We are looking for a candidate with the following characteristics:
- Very high level/Native English/Spanish spoken and written.
- Experience in customer service.
- Strong communication skills.
- Familiar with connected devices (iPad, Android tablets, Smart Tvs…)
- Ability to work both alone, as part of a team and under pressure
- Ability to multitask
- Good analytical skills with a challenging and enquiring mind
- Responsible and reliable
- Advanced level of other languages is a plus
- You love cinema
Offer:
- Great work environment 2 blocks away from the beach
- Free drinks and cookies
- Weekly box of fresh fruit
- International environment
- Private Medical Insurance or extra money for meal card/commuting card
- Free Language Classes on-site and interesting trainings and sponsorships
- Free massage for all the team
