Customer Success - Project Manager

As part of the Customer Success team, you will work closely with local and global stakeholders, with a strong hands-on and results-driven approach:

• Lead the local execution of global initiatives (processes, tools, AI solutions), ensuring effective adoption.
• Analyze key customer lifecycle metrics (onboarding, retention, expansion) and identify improvement opportunities.
• Design, implement, and optimize operational processes to increase team efficiency.
• Manage Quality Assurance (QA) workflows: case reviews, performance evaluation, and follow-up on improvement plans.
• Build and maintain structured, KPI-driven reporting, providing clear and objective visibility on performance.
• Collaborate with Team Leads and cross-functional teams (Product, Operations, Global) to align strategy and execution.
• Drive the team’s commercial capabilities, identifying upsell and cross-sell opportunities.
• Lead small cross-functional projects with direct business impact.

We are looking for an analytical, proactive, and hands-on profile, comfortable working in dynamic and evolving environments:

• 3–5 years of experience in Customer Success, Operations, Project Management, or similar roles.
• Strong analytical skills, including advanced use of Excel / Google Sheets and data-driven decision-making.
• Experience in process improvement, operational efficiency, or QA programs.
• Solid understanding of customer lifecycle KPIs (onboarding, churn, retention, expansion).
• Experience working with CRM systems or similar tools.
• High level of ownership and autonomy, with a proactive mindset.
• Strong communication and stakeholder management skills.
• Interest in technology and process optimization through digital tools / AI.
• Fluent in Spanish and English.

Opportunity to join a global leader in the healthtech industry.

• A high-impact, strategic role with strong visibility across the organization.
• A dynamic, data-driven, and fast-paced work environment.
• Hybrid working model (1 day per week in the office).
• Quarterly performance-based bonus.
• Strong growth and development opportunities within an international environment.