Technical Service Expert

Perfiles Desarrollo (IT)

Long-term contract


Competitive salary

  • Incorporación inmediata

Our cliente is a visionary company in the Martech born from the merger of two companies, and ready to transform customer marketing in depth with a unique SaaS platform :
• Over 250 employees, and offices in Europe and MENA.
• A customer portfolio of over 500 brands, from midmarket companies to large corporations in 4key industries (retail e-commerce, telco, banking insurance).

As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment. You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company

Responsabilities and main activities.

• Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
• Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
• Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.

• Master's degree in Engineering or related technical field
• 3+ year in Technical Service department
• Interpersonal oral and written communication skills, both in French and English

• Permanent Contract
• Hybrid role based in Barcelona
• Healthcare, restaurant ticket
• 37 days of holidays

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