Our client is an international insurance company with offices in the centre of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate.
As a Travel Assistance Agent, you will be located in the Travel Assistance International Department of the company where you will have main responsibilities such as:
- receive inbound calls from clients
- help with problem solving
- supply all the necessary information
- attend the customers’ needs
- provide excellent customer service
We are looking for candidates with the following experience, skills and qualifications:
Qualifications
- Native Level of English
Experience
- At least one year of experience in customer service
Soft skills
- Excellent communication skills
- Good telephone manner
- High sense of empathy and calm personality
- Stable professional background
Other
- Resident of Barcelona
- References will be requested
- 3 months +3months+ permanent contract
- Competitive salary
- Working hours: Part time (Weekend) from 14h to 22h
- Well connected workplace with city center
- International and comfortable office environment
