Perfiles Ciberseguridad
Fixed-term contract
Full-time
Desde 21.000 €
Our client is a worldwide leader in providing high-value promotional products for businesses and professionals. With a workforce from over 30 different countries with 19 working languages the company provides a very diverse and multi-cultural environment.
As a Customer Service Agent your objective will be to provide support to the customers.
You will be responsible for:
-Giving general information on products
-Processing orders – telephone and mail
-Up-Selling orders
-Order status
-Sample Product Requests
-Customer complaints
-Shipping issues (tracing orders; returns pick up etc.)
-Finance queries (processing payments, invoice / statement queries)
-Responding to faxes and letters from Customers
-Translation and proofing
-Any other duties/projects as directed by Management
We are looking for someone with the following qualifications, experience and skills:
Qualifications:
-Be fluent in French
-Good English
Experience:
-Minimum of 6 months of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage)
Soft skills:
-Must demonstrate ability to work well in a team contributing to the team’s goals
-Need to demonstrate good time management, and good housekeeping
-Ability to analyze a problem quickly and resolve it following procedures
-Good telephone manner: courteous, clear speech, good call management, assertive
-Customer service focused, able to deal with customers in a friendly and polite manner
-Aware of overall business objectives – revenue generation, customer satisfaction
-Computer literate: excellent keyboard skills, familiar with different on-line database packages
-Ability to multitask
-Paid Holidays
-Parking
-Relocation package
-Bonus
-Vouchers
-Staff discount
-Sports Social Club
