Customer Service with English (6 months-contract)

In your day-to-day:

• ○ You'll be responsible for answering customer requests and assessing their needs (by email and phone)
• ○ You'll be proactively informing them about their orders and tracking them until delivery
• ○ You'll ensure the entry of quotations and orders
• ○ You'll solve incidents related to orders and claims
• ○ You'll ensure order management on their ERP
• ○ You'll monitor the product availability to supply orders within the agreed period
• ○ You'll help customers with basic technical assistance
• ○ You'll provide support in the transport logistics coordination
• ○ You'll be cross-selling: offering other products once an order is received

You're the person we're looking for if:

• ○ You have at least 1 year of experience in a similar role
• ○ You have at least a C1 level of French and English
• ○ You have a general knowledge of export documentation (BL, AWB, DUA, Certificates of origin, Cash against documents and Letters of Credit)
• ○ You work with MS Office Suite and an ERP (Microsoft Dynamics AX is a plus)
• ○ You're highly customer-focused
• ○ You're flexible and can adapt easily to new processes and tools
• ○ You have excellent communication skills and great problem-solving skills (providing creative solutions)
• ○ You're a team player, and have a proactive attitude
• ○ You're an analytical person, with attention to detail

We're offering:

• ○ You'll have a competitive salary
• ○ You'll have discounts on plenty of brands
• ○ You'll have 1 day of WFH (per week)