company leader in the marketing industry
You will be responsible for:
-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience
We are looking for a person with the following qualifications, experience and skills:
Qualifications
-Fluent in Spanish and English (Spoken and written)
Experience
-One or more year of customer service experience (in contact centers preferred but not essential)
Skills
-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)
Softskills
-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure
-Attractive salary
-Full permanent position
-International environment
