Customer Service Order to Cash (FR, ENG, AR)

The selected person will be responsible for ensuring customer satisfaction by managing the Order to Cash process end-to-end. Their main responsibilities include:

• Customer Service: order follow-up, proactive communication, management of delays, and coordination of special requests, including urgent deliveries and value-added services.
• Orders and Returns: order registration and control, delivery verification, stock management and return planning, issuance of credit notes and invoices, follow-up on made-to-order products.
• Forecast Management and Support to Area Managers: collaboration in entering and monitoring forecasts in the ERP, maintaining commercial conditions, charge reconciliation, sales analysis, and preparation of periodic reports.
• Billing and Overdue Accounts: issue resolution, payment follow-up, coordination with shared services, issuance of debit and credit notes.
• Claims Management: recording and monitoring of logistics or quality complaints, coordination with logistics and quality control, incident analysis, and report preparation.
• Export Orders: order confirmation according to production, entry of quotations/contracts, verification of conditions, availability of export documentation, and coordination with local authorities in case of claims.

• Degree in Commerce, Business Administration, or a related field.
• 1 to 3 years of experience in similar roles.
• Languages: English, French, Arabic
• ERP knowledge and strong command of Microsoft Office.
• Profile: proactive, solution-oriented, innovative, customer-focused, with strong teamwork skills.

What do we offer:

• Salary: €36,000 – €39,000 gross per year.
• Flexible working hours: start between 7:30 and 9:00 (up to 9:30 for employees with children under 12). Lunch break between 13:00 and 15:00 (30 minutes to 2 hours). Monday to Thursday: -8.5-hour workday; Friday: 6-hour workday.
• Remote work possibility: not only for occasional needs, with the modality currently being developed by HR.
• Additional benefits: health insurance with the option to include partner and children, meal vouchers (subject to income tax deduction), company fruit day, free parking.