C2C Team Leader (French) – Porto

CategoríaAtención al Cliente y Soporte Técnico

DuraciónFixed-term contract

JornadaFull-time

UbicaciónPorto, Portugal

IncorporaciónIncorporación inmediata

¿Dónde trabajarás?

Are you a native French speaker ready to take the next step into team leadership? Join an international company in Porto and lead a team where you'll be the driving force behind service excellence, team motivation, and continuous improvement. Our client is a multinational company operating an in-house shared services center, supporting the group's companies internationally. They are looking for a Team Leader with fluent French to support the Team Manager and process teams, promoting a culture of excellence in service delivery and customer experience.

¿Qué harás?

Job Description

Ensure and provide strategic and operational support to costumer services teams
Coordinate the team, fostering team spirit and motivation
Ensure service and process execution according to defined KPIs
Report performance and quality metrics
Coordinate cross-functional meetings to discuss business results and action plans
Drive the development of innovative and operational solutions through a culture of continuous improvement
Promote the exchange of ideas and opinions, building a network of contacts

¿A quién buscamos?

Requirements

Languages - Native French
University degree and/or master's degree — a plus, not mandatory
2 years of experience in areas such as customer support, sales, marketing, and/or previous experience in a shared services center
Experience in team management and knowledge in project management.
Ability to connect with a diverse team and understand the human element behind the metrics
Comfortable in fast-paced shared services environments with constant change

¿Qué ofrecemos?

Salary between €24,000–27,000
Annual performance bonus
Mal allowance of €11/day (~€230–240/month)
Health insurance
Access to nutrition and psychology consultations
Hybrid model

¿Necesitas + info?

Carolina Wiemes

cwiemes@talentsearchpeople.com

(+34) 93 231 00 00

Vacantes similares

Ver todas las ofertas

Accountant with French

We are seeking a highly analytical and detail-oriented Accountant to join our growing Shared Services Center. The ideal candidate will bring up to 5 years of experience from a Big Four firm or similar, specializing in audit or financial consulting. You will be responsible for ensuring the accuracy of financial statements under IFRS standards while collaborating with local entities to ensure compliance with regional accounting principles.

Administración y Finanzas Barcelona, España

Customer Service Specialist - German-speaker

If you’re a recent graduate or early-career professional with a passion for customer service, problem-solving, and technology, this is a great opportunity to kick-start your career in an international and fast-paced environment.

Atención al Cliente y Soporte Técnico Barcelona, España

Credit to Cash French Speaker

Ready to make a difference? Join an international team and help deliver outstanding support to French-speaking customers!

Atención al Cliente y Soporte Técnico Porto, Portugal