Perfiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Our client is one of the leading gases and engineering companies in the world, with approximately 58,000 employees working in more than 100 countries worldwide.
In this role, you will be responsible for:
Being a Brand Ambassador: Acting as the primary point of contact for Italian B2B customers, providing expert guidance and solutions.
Mastering the Order-to-Cash Cycle: Managing the end-to-end journey of customer orders, from initial request to successful delivery and billing.
Data Integrity Expert: Maintaining precision in contracts, pricing, and master data using cutting-edge tools.
Cross-Functional Collaboration: Working closely with Sales, Logistics, and Finance teams to optimize the customer journey.
We're looking for a quick learner with a passion for problem-solving, you are the perfect candidate if you have:
- Fluent in Italian and English (mandatory for client communication, portuguese is a plus).
- Knowledge in front-office tasks, with a focus on customer service and documentation.
- Certain knowledge of Excel for data validation and simple analysis (advanced skills a bonus).
- Strong analytical mindset, excellent communication, and a dynamic approach to continuous improvement.
- Proficient in relevant computer applications (example:MS Office).
- Good excel knowledge.
- Experience in SAP (SD module), is a plus.
-Contract with the company.
-Atractive salary.
-Possibilities for professional growth within the company.
-Opportunity to join an expanding company.
-Working hours from Monday to Friday.
-Food allowance and health insurance.
