Técnico de Seguros - Empresas
¿Te gustaría formar parte de una organización con valores sólidos, orientación al cliente y un entorno de trabajo cercano y colaborativo?
Atención al Cliente y Soporte Técnico
Barcelona, España
German-Speaking Customer Service Leader
CategoríaAtención al Cliente y Soporte Técnico
DuraciónFixed-term contract
JornadaFull-time
UbicaciónPorto, Portugal
IncorporaciónIncorporación inmediata
¿Dónde trabajarás?
Our client is a german multinational company who is looking for a Team Leader who speaks fluent German. We are looking for a German-speaking Customer Service Leader to join a dynamic operation in Porto and play a key role in driving service excellence, team development, and customer satisfaction. This opportunity is ideal for professionals with experience leading customer service teams who are passionate about creating high-performing environments, improving processes, and delivering outstanding customer experiences.
¿Qué harás?
What you'll do
- Lead, coach, and develop customer service teams
- Drive operational performance through KPI monitoring and continuous improvement initiatives
- Ensure exceptional service quality and customer satisfaction
- Support process optimization and operational efficiency projects
- Collaborate with international stakeholders and cross-functional teams
- Foster a culture of accountability, engagement, and professional development
- Identify opportunities for innovation, digitalization, and service enhancement
¿A quién buscamos?
What we're looking for
- Fluent German (C1/C2 level required)
- Good command of English
- Previous experience in Customer Service, Customer Operations, or Contact Center environments
- Proven leadership experience managing and developing teams
- Strong analytical and problem-solving skills
- Customer-focused mindset with a results-driven approach
- Excellent communication and stakeholder management abilities
- Ability to thrive in a fast-paced international environment
¿Qué ofrecemos?
- Fixed schedule from Monday to Friday.
- Direct contract with one of the largest multinational companies in the industrial sector.
- Annual performance bonus.
- Meal allowance.
- Health insurance.
- Access to nutrition and psychology consultations.
- Comprehensive health insurance.
- Office based in Porto, Portugal
¿Necesitas + info?
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