Training and Development Specialist - Native Dutch

You will build a solid end-to-end training plan and material for RES OtC processes for each Role in the Customer Service Organization

• Own the training program for assigned country and area/processes by making sure that trainings are up to date, improved and delivered to all
• Furthermore, you'll work closely together with CSC managers and Team Leaders to identify training needs and set up individual training plans both onboarding and continuous
• Continuously drive initiatives to ensure and promote quality on the operations executed by the CSC. Communicate the standards and stimulate compliance with it
• Promote feedback to the CSC team regarding Quality (execution of mini regular audits) and assure improvement actions are put in place
• Implement internal audits to the OtC processes
• Identify and Implement Improvements;
• You will support on designing solutions for and together with the business that have an impact on OtC processes

• You have an University degree (required) and/or master’s degree.
• You are certified ISO 9001 Internal Audit (Preferred).
• You have knowledge of SAP (Order to Cash) and Excel advanced.
• You speak Dutch at a native or C2 level, English level B2 (preferred)
• You have strong communication and Presentation skills.
• You have good expertise in performance management and team motivation.
• You are able to work under pressure and in a high-volume workload, fast-paced environment
• You have 4 years + experience in Customer Service, Order to Cash or related roles; Training design and facilitation experience preferred

• Competitive salary.
• Hybrid work model (3 days from home).
• Anual bonus.
• Long-term contract directly with the company.