Credit Controller - International Accounts

Main functions:

- Customer credit assessment and credit limit concession.
- Authority to suspend and release supplies in accordance to the established credit policy collections procedures.
- Undertake regular reviews and analysis of own ledgers, highlighting major credit issues, regular offenders and potential bad debt exposures
- Ensure timely collections of outstanding and forecasted balances from customers according to our company´s credit collections policies, minimizing customer payment delinquency and enabling a smooth delivery of orders
- Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
- Anticipate and communicate with customer services, sales reps and customers about disputed items, present and potential payment issues and credit hold situations
- Support and be backup for other Credit Controllers
- Liaise with the Credit Manager about any relevant credit issues when necessary
- Providing support to other team members during busy periods and staff absence to ensure continuity of service

- Fluent English and Spanish. Other European languages are a plus.
- Studies: preferable Business Administration or Economics
- Experience: minimum 2 years of B2B Credit Collections exposure, in the areas of credit assessment, dealing with collections, dispute management, account reconciliations, and charges/payments
- MS Office
- SAP would be beneficial but not essential

Personal skills:

- Capacity of effective negotiation both with external and internal customers
- Strong communicative and influencing skills, verbally and written
- Self-motivation and focus on objectives and results