Profiles Ecommerce y Marketing Digital
De duración indefinida
Completa
Competitive salary
At Talent Search People, we are an international recruitment consultancy specialized in connecting talent with leading companies. With over 15 years of experience, we support organizations across multiple industries and provide RPO solutions to optimize their talent acquisition strategies.
On this occasion, one of our clients — Doctoralia (Docplanner Group), a global leader in the healthtech sector — is looking to hire a CS Clinics Project Manager to join their team in Spain.
This is a strategic role within Customer Success, with direct impact on process optimization, operational efficiency, and business performance across clinic accounts.
As part of the Customer Success team, you will work closely with local and global stakeholders, with a strong hands-on and results-driven approach:
- Lead the local execution of global initiatives (processes, tools, AI solutions), ensuring effective adoption.
- Analyze key customer lifecycle metrics (onboarding, retention, expansion) and identify improvement opportunities.
- Design, implement, and optimize operational processes to increase team efficiency.
- Manage Quality Assurance (QA) workflows: case reviews, performance evaluation, and follow-up on improvement plans.
- Build and maintain structured, KPI-driven reporting, providing clear and objective visibility on performance.
- Collaborate with Team Leads and cross-functional teams (Product, Operations, Global) to align strategy and execution.
- Drive the team’s commercial capabilities, identifying upsell and cross-sell opportunities.
- Lead small cross-functional projects with direct business impact.
We are looking for an analytical, proactive, and hands-on profile, comfortable working in dynamic and evolving environments:
- 3–5 years of experience in Customer Success, Operations, Project Management, or similar roles.
- Strong analytical skills, including advanced use of Excel / Google Sheets and data-driven decision-making.
- Experience in process improvement, operational efficiency, or QA programs.
- Solid understanding of customer lifecycle KPIs (onboarding, churn, retention, expansion).
- Experience working with CRM systems or similar tools.
- High level of ownership and autonomy, with a proactive mindset.
- Strong communication and stakeholder management skills.
- Interest in technology and process optimization through digital tools / AI.
- Fluent in Spanish and English.
Opportunity to join a global leader in the healthtech industry.
- A high-impact, strategic role with strong visibility across the organization.
- A dynamic, data-driven, and fast-paced work environment.
- Hybrid working model (1 day per week in the office).
- Quarterly performance-based bonus.
- Strong growth and development opportunities within an international environment.
