Profiles Atención al Cliente y Soporte Técnico
De duración indefinida
Completa
Salario competitivo
Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies.
The company offers an international, young and dynamic working environment with possibilities of growth.
Responsibilities
Prospecting and Lead Identification:
- Utilise various channels (such as online research, social media) to identify potential B2B leads.
- Research and compile a list of companies, decision-makers, and relevant contacts within the industry.
- Utilise the already prepared database to contact identified potential leads
Qualification and Segmentation:
- Evaluate leads based on predefined criteria (e.g., company size, industry, budget, needs) to determine their suitability.
- Segment leads into different categories (e.g., warm leads, cold leads, high-potential leads) for targeted outreach.
Collaboration with Marketing and Sales:
- Execute lead generation campaigns created by the marketing team to align messaging and strategies.
- Work closely with sales representatives to ensure seamless handoff of qualified leads for demo stage.
Outbound Communication:
Initiate outbound communications via cold calls, personalised emails, and other relevant channels.
Craft compelling messages that resonate with potential clients, emphasising the value of the solutions.
CRM Management:
- Use Customer Relationship Management (CRM) tools to organise and track leads throughout the sales cycle.
- Update lead information, record interactions, and monitor progress, ensuring the necessary standards are reached and entered into the system to make sure all the leads are of top quality.
- Sales Strategy Development:
- Collaborate with the team leader to develop effective sales strategies.
- Provide insights on lead behaviour, market trends, and competitor analysis.
To excel in this role, you should possess the following skills:
Communication:
- Expertise in communicating persuasively with potential clients via cold calls, emails, and other channels.
- Ability to convey the value proposition of products/services effectively.
- SEO (Search Engine Optimization):
- Familiarity with SEO principles to enhance visibility and attract leads through online channels.
- Knowledge of both on-page and off-page SEO strategies.
Social Selling:
- Proficiency in using social media platforms (e.g., LinkedIn, Twitter) for lead identification and engagement.
- Ability to build relationships and credibility through social interactions.
Customer Targeting:
- Skill in organising and prioritising leads based on their level of interest and potential fit with the business.
Requirements
- Proficient level of market language and understanding of cultural nuances in that market.
- Excellent knowledge in IT and technically minded
- Very good knowledge of telemarketing / sales
- Outbound experience / sales experience
- Identification of new sales opportunities
- Very good self-organisation
- High social competence, team worker
- Authenticity and self-confidence
- Good understanding of B2B solution selling with a short sales cycle
- Ability to build great credibility over the phone with prospects
- A goal-oriented person with strong character and perseverance
- Proactive and capable of thinking outside the box to generate leads.
What do we offer:
-Schedule: from Monday to Friday from 9 to 18h.
- Salary 22K plus 2000 bonus.
-Young and dynamic work environment
-Free language courses (Spanish/Catalan)
