Profiles Atención al Cliente y Soporte Técnico
Long-term contract
Full-time
Competitive salary
Our client is a leading company in digital services based in Faro (Portugal) and has been in the market for over 20 years.
During your day-to-day:
- You will provide technical support to our customers via phone regarding web domains, email, hosting, servers and web creation tools
- You will resolve any incidents on the products acquired by our clients
- You will identify the customers' needs, advise them and accompany them in the purchase process
- You will establish an excellent relationship with the customers and help them evolve in their sector with our client's products
- You'll follow up and deal with pre-purchase orders and invoices
Schedule: Monday - Friday
You're the person we're looking for if:
- You have a native level of French
- You're experienced in Customer Service (if not, a strong customer-oriented mindset is required)
- You're highly motivated to establish a relationship with the customers
- You have excellent communication and problem-solving skills
- You're patient and proactive
- You're passionate about helping others and keen on ensuring customer satisfaction
- You're a strong team player and attentive to detail
- You have basic IT skills and are motivated to learn
- You own a private vehicle
We're offering:
- You'll work mostly remotely (near Faro)
- You will get a Competitive Base Salary + Commissions bonus
- You will get Health Insurance
- You will get a Meal allowance
- You'll get Training
- You'll get free English classes
- You'll have a fixed schedule: Monday - Friday
- You will be part of a stable and multicultural company
