Our client is an international retail company specialized in the creation and operation of luxury outlet shopping destinations.
As a Tourism Information Centre Manager, you will be responsible for managing the recepcionist team and giving an excelent customer sevice to the clients.
You will be responsible for:
-Customer service
-People Management, review the performance development of the team
-Oversee marketing, visitor management and the development of the tourism
-Supervise the collection and management of key tourism and marketing data, produce reports
-Manage and monitor KPI performance of Gift card, SCS and online promotions through close review, timely reporting and follow up
-Review competitor activity and provides regular feedback to the business
-Work closely with the team to plan events
We are looking for a person with the following qualifications, experience and skills:
Qualifications
-Tourism Hospitality degree
-Fluent in Spanish and English
-Chinese, Russian or Arabic desired
Experience
-Previous experience as Tourism / Hospitality Manager of at least 5 years
-Experience in people management
Skills
-Computer literate and fully competent in preparing regular reporting (statistical financial)
Sofskills
-Strategic and analytical
-Ability to plan and prioritise
-Strong hospitality/customer care skills
-Demonstrate drive, resilience and flexibility
-Flexibility in terms of working hours pattern (including weekends and Bank Holidays
-Excellent verbal, written, interpersonal communication skills
-Critical thinking skills and solution orientated
-Immediate incorporation
-Attractive salary and social benefits
-Full permanent positon
-International and excellent environment
