Profiles Desarrollo (IT)
Long-term contract
Full-time
Competitive salary
Our client is an international Information and Technology Company, working with more than 100 other companies and in 23 different languages, offering a full range of technology products, solutions and services. They are growing day by day and owe their success to each one of employees.
As a Product Support Specialist you will provide support for internal or external customers.
You will be responsible for:
- Influence and improve the quality of knowledge articles
- Support training activities within the desk environment
- To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
- Deals with escalations from Service Desk Agents and takes ownership of more difficult problems
- Typically supports 1 customer/desk – could be internal and/or external customer
- To act as point of support in dispute or uncertainty over appropriate resolver group for an incident
We are looking for a professional with the following qualifications, experience and skills:
Qualifications
- Fluent in French and English
Experience
- Knowledge and experience in Retail environment (desirable)
- Knowledge and experience in POS, card readers, printers;
- Knowledge and experience Forcecourt configuration (not mandatory) and Flows monitoring
Soft skills
- Customer orientated approach
- A team player
- The chance to work on rewarding, dynamic and multicultural environment
- Very competitive salary, bonuses and benefits package
- Employment contract directly with the company
- Training and internal career progression plan upon hiring
- Excellent facilities centrally located near a wide range of public transports
