IT Delivery Specialist

As a IT Delivery Specialist:
- You will take ownership of implementing and adhering to our Delivery Services vision, which includes ITSM processes, tools, KPIs, and other guiding principles and standards.
- Furthermore you will assess service needs and collaborate with other teams to support the implementation of service improvements.
- Maintaining regular and effective communication with all stakeholders, including service providers and recipients, will be one of your main responsibilities.
- You will develop change management strategies, facilitate communication, and lead a strategic plan for IT Service Delivery.
- You will be responsible for major service and process improvement projects, including outsourcing, insourcing and service provider strategy initiatives.
- In addition you will monitor and review Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underlying Contracts (UCs), and you will base performance evaluations on these agreements.
- You will actively participate in the digitalization and task automation processes, contributing to the company's evolution towards digital transformation.

What makes you great:
- As an ideal candidate you posses a Bachelor's degree in Computer Science, Information Technology or a related field and at least +5 years of experience in IT Delivery.
- You must have a genuine passion for IT and the ambition to drive positive change.
- You should be a self-motivated and well-organized professional that can work autonomously.
- Relevant experience in IT Services encompassing SLAs, Escalation Management, etc. is a prerequisite to being considered.
- We're looking for someone who has strong communication skills and the ability to cooperate effectively with others in a virtual team setting.
- An international backdrop demands fluency in English as well as familiarity with this type of work environment.
- A basic knowledge of IT service management and incident handling tools, as well as asset repositories, is required for this position.
- You should have ITIL V3 or ITIL V4 certification.
- In case you have project management certification, that will be an added bonus to your candidature.
- You should be prepared to travel as required.
- Are you ready to face new challenges and actively contribute to the success of the company's digital transformation project.
- You are able to collect, interpret and use data effectively, driving digital transformation

What we offer you:
- Permanent contract.
- Competitive salary + Bonus.
- Career path planning.
- Full-time Monday to Friday with flexible hours.
- Health Insurance.
- Meal allowance.
- International environment.