Profiles Atención al Cliente y Soporte Técnico
De duración indefinida
Full-time
Competitive salary
For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.
Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner.
Must have
• Excellent communication skills, empathy high focus on customer satisfaction
• Customer orientation, problem solving skills, teamwork
• Good language skills in German (at least C1 level knowledge)
• English at least B2 (written, spoken and read)
• Good IT skills - required competence and speed in the use of tools to report interactions
• Availability to work on shifts
Nice to have
• Prior experience in Cosmetics and Luxury sector is preferential
• Knowledge and experience with digital and social media
• Previous experience in Customer Service
• Competitive salary and benefits
• Relocation package
• Permanent contract
• Flexible shift system
• Stable multinational company with an international and diverse environment
• Possibility of internal growth
• Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world
• Remote working 60% according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home
