Customer service Agent with German


You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one

Profiles Atención al Cliente y Soporte Técnico

De duración indefinida

Full-time

Competitive salary

  • Immediate incorporation

For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.

Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner.

Must have
• Excellent communication skills, empathy high focus on customer satisfaction
• Customer orientation, problem solving skills, teamwork
• Good language skills in German (at least C1 level knowledge)
• English at least B2 (written, spoken and read)
• Good IT skills - required competence and speed in the use of tools to report interactions
• Availability to work on shifts
Nice to have
• Prior experience in Cosmetics and Luxury sector is preferential
• Knowledge and experience with digital and social media
• Previous experience in Customer Service

• Competitive salary and benefits
• Relocation package
• Permanent contract
• Flexible shift system
• Stable multinational company with an international and diverse environment
• Possibility of internal growth
• Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world
• Remote working 60% according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home

Similar vacancies