German-Speaking Customer Service Leader

What you'll do

• Lead, coach, and develop customer service teams
• Drive operational performance through KPI monitoring and continuous improvement initiatives
• Ensure exceptional service quality and customer satisfaction
• Support process optimization and operational efficiency projects
• Collaborate with international stakeholders and cross-functional teams
• Foster a culture of accountability, engagement, and professional development
• Identify opportunities for innovation, digitalization, and service enhancement

What we're looking for

• Fluent German (C1/C2 level required)
• Good command of English
• Previous experience in Customer Service, Customer Operations, or Contact Center environments
• Proven leadership experience managing and developing teams
• Strong analytical and problem-solving skills
• Customer-focused mindset with a results-driven approach
• Excellent communication and stakeholder management abilities
• Ability to thrive in a fast-paced international environment

• Fixed schedule from Monday to Friday.
• Direct contract with one of the largest multinational companies in the industrial sector.
• Annual performance bonus.
• Meal allowance.
• Health insurance.
• Access to nutrition and psychology consultations.
• Comprehensive health insurance.​‌
• Office based in Porto, Portugal​